doitnews.wcu.eduDo IT News | News from Western Carolina University's Division of Information Technology

Archive About Contact WCU Home Select Page COVID-19 Updates Click Here DoIT News Western Carolina University Division of IT Welcome to DoIT News From updates on major projects and initiatives to the professional and educational achievements of our staff, our goal is to keep you informed on how we’re working to better serve you today and in the future. We welcome your feedback. If you have a question, comment or suggestion, please contact us. Latest Updates Banner Personal Services Replacement by Dawn Brown | Aug 25, 2022 | IT News On August 31, Personal Services (Banner 8) in myWCU will be updated to Banner 9. This update provides an enhanced user experience for easier use and navigation. Although an overall outage is not required, some existing Banner URLs in myWCU will be unavailable for up... read more IT Service of the Month: Domain Name System (DNS) by Dawn Brown | Aug 4, 2022 | IT News WCU provides DNS (Domain Name System) hosting services for the university as well as for qualifying related organizations. The DNS translates computer names to Internet Protocol (IP) addresses. This naming structure makes it easier to access resources on the internet... read more Curative Analysis: ‘Own IT’ Update for July 2022 by Dawn Brown | Jul 22, 2022 | IT News The Curative Analysis team in IT is tasked with finding the causes of significant IT issues that affect campus. In this news update, we draw your attention to some of the problems being investigated or issues handled recently. WCU-Guest Access: On June 13, users... read more IT Service of the Month: Share Drive Access by Dawn Brown | Jul 8, 2022 | IT News We provide data storage and backup services to meet departmental data storage needs. This service includes user rights management and remote access. This service is sometimes referred to as Saturn or the H: Drive. Both Windows and Mac computers with an Ethernet... read more Curative Analysis: ‘Own IT’ Update for June 2022 by Dawn Brown | Jun 22, 2022 | IT News The Curative Analysis team in IT is tasked with finding the causes of significant IT issues that affect campus. In this news update, we draw your attention to some of the problems being investigated or issues handled recently. Clearspan UC One Connect: On May 12,... read more IT Service of the Month: Extension/Phone – Rename, Add, Remove by Dawn Brown | Jun 8, 2022 | IT News WCU offers Voice over Internet Protocol (VoIP) phone service. Request changes to an extension or phone such as renaming, adding, or removing a phone or line. Submit a Request for Phone Service Eligibility WCU Faculty and Staff Service Availability Monday-Friday, 8-5.... read more Curative Analysis: ‘Own IT’ Update for May 2022 by Dawn Brown | May 30, 2022 | IT News The Curative Analysis team in IT is tasked with finding the causes of significant IT issues that affect campus. In this news update, we draw your attention to some of the problems being investigated or issues handled recently. Wired Network Connectivity: On April 21,... read more IT Service of the Month: Application Authentication Services by Dawn Brown | May 6, 2022 | IT News Modern authentication service (the university’s standard authentication service) is available for most web and cloud-based applications. The service provides a common, secure, central login service for both local and cloud-based application authentication as well as... read more Curative Analysis: ‘Own IT’ Update for April 2022 by Dawn Brown | Apr 25, 2022 | IT News The Curative Analysis team in IT is tasked with finding the causes of significant IT issues that affect campus. In this news update, we draw your attention to some of the problems being investigated or issues handled recently. GlobalProtect for Mac: On April 4,... read more IT Service of the Month: Softphone by Dawn Brown | Apr 11, 2022 | IT News Service Description A softphone is a piece of software that allows users to make telephone calls over the internet via a computer or smartphone. You may request changes to a softphone, such as adding or removing a license to use a desktop application or smartphone... read more « Older Entries COVID-19 Resources Teaching and Working Remotely Fall 2020 Classrooms with Enhanced Audio Connectivity for Hybrid Sections by Dawn Brown | Jul 27, 2020 | COVID-19 Updates , Teaching and Working Remotely As part of the preparations for hybrid teaching in WCU classrooms, additional audio connectivity was installed to allow for the use of a personal microphone, as well as to assist in the use of common software tools using the classroom audio system. Read more...... read more Q&A Sessions Scheduled for Fall 2020 Classroom Technology by Dawn Brown | Jul 17, 2020 | COVID-19 Updates , Teaching and Working Remotely The Coulter Faculty Commons and the Division of IT will be hosting virtual panel sessions to answer your questions and offer information on Fall 2020 classroom technology along with some general guidelines for use, adoption, and support. Sign-up for a session today!... read more Fall 2020 Audio Enhancements for Hybrid Sections by Dawn Brown | Jul 17, 2020 | COVID-19 Updates , Teaching and Working Remotely As part of the preparations for hybrid teaching in WCU classrooms, additional audio connectivity was installed to allow for the use of a personal microphone, as well as to assist in the use of common software tools using the classroom audio system. Below are a few... read more Policy Considerations of Classroom Tech Use by Dawn Brown | Jul 15, 2020 | COVID-19 Updates , Teaching and Working Remotely The recording of any student’s personally identifiable information is subject to University Policy 122, which identifies specific requirements that must be met in order to use video capture in a classroom environment. These policies apply to both in-person courses and... read more Guidelines for Technology Adoption by Dawn Brown | Jul 15, 2020 | COVID-19 Updates , Teaching and Working Remotely Download the chart F20_WCU Approved Tools to review the approved tools, their use cases, and various advantages and disadvantages. Introduction There was a time before COVID-19. In Spring 2019, a national survey from EDUCAUSE found that the majority of... read more In the News: Zoom Security by Dawn Brown | Apr 6, 2020 | COVID-19 Updates , Teaching and Working Remotely You may have seen Zoom Video in the news lately for a variety of reasons. At WCU, we take your security and privacy seriously, and we assure you that our IT leadership, IT security, and Zoom teams are monitoring our Zoom environment. Zoom has experienced tremendous... read more Receiving and Sending Fax Documents from Off-campus by Dawn Brown | Mar 30, 2020 | COVID-19 Updates , Teaching and Working Remotely Receive a Fax If you or your department regularly receive faxes, you may want to have your fax number set up so that future faxes can be automatically received, either in a departmental email or a share drive (Secure or Mercury Share). You can request this... read more Accessing Vault (Student Cloud Storage) from Off-campus by Dawn Brown | Mar 25, 2020 | COVID-19 Updates , Teaching and Working Remotely Students have two options for accessing Vault storage from off-campus: Option 1: Login to VCAT and access as you normally would from any classroom on-campus Option 2: Navigate to https://vault.wcu.edu and enter your WCUid (everything before the @ symbol) and... read more Accessing Resources from Off-campus using Multi-Factor Authentication (MFA) by Dawn Brown | Mar 25, 2020 | COVID-19 Updates , Teaching and Working Remotely The sudden change to online education and telework for faculty, staff, and students comes with the need to use MFA more often than usual for most of us. If you have had issues using text messaging with MFA, or if you would simply prefer an easier alternative, you may... read more Closing the Door on Zoom Crashers” by Dawn Brown | Mar 24, 2020 | COVID-19 Updates , Teaching and Working Remotely As more people use Zoom for...